Service support
We provide a wide range of professional services to meet your needs. We promise to provide every service with a smile, and to your highest level of satisfaction.
What we provide:
- Manages Print Services
- Service Contracts
- Printer Health Check
Our Managed Print Service is just that – proactively managed to ensure maximum uptime of your device and office productivity.
Listening to your needs and challenges is the key to understanding how we can help you, assessment of your current situation and designing a solution is all part of our consultation.
While we are focusing on providing advice on driving down costs and increasing productivity our customers can focus on their own roles and businesses.
Our directors and engineers have literally decades of combined experience and training all dedicated to ensuring you have an effective solution. A comprehensive assessment will review not just your equipment but your working environment, staff responsibilities and practices, and document workflows all help us understand your business needs now and for the future.
By acting and advising on your business interests we help create the success of our own business. We will work with you to create the perfect solution.
With our trusted supply chain and our own highly trained engineers we will install and configure your new machine(s) securely to your network.
Once installed your machines are monitored remotely to alleviate the burden on our clients for meter reading and toner ordering. We are automatically notified when your printer needs toner and we provide auto replenishment, all this included in our service support package.
Our Managed Service Infrastructure will provide:
- Peace of mind that you have a critical level of printing and scanning security on all your devices.
- Reliable and robust equipment properly maintained.
- A dedicated account manager and contact number.
- Environmentally responsible and sustainably manufactured devices to minimise your energy consumption.
- A team of local service engineers can respond remotely or on-site within 2- 4 hours.
- Help you reduce wastage and expose hidden print costs.
Call us today on 01279 942 056 or email service@milestonemps.co.uk for help and advice.
Highlights of Milestone Service
All the services you need, in one place
Printer Health Check:
Do you have printers or photocopiers currently not supported by a service contract?
We can help!
Our qualified engineers will carry out a “health check” assessment on your printer and recommend an appropriate inclusive service package.
Benefits of an inclusive service package:
Our team are experts at implementing new technologies and helping you to maximise productivity. You will experience improved printer uptime and less drain on your IT resources and costs. In addition to this with automated software to monitor and order consumables your staff can focus on more business centric tasks vital to competitiveness in your own sector.
Our Service Contracts:
Whether you purchase or lease your new printing and scanning equipment you want to rest assured that that you can expect maximum uptime and reliability from your devices.
Our core value is Service is everything, and we deliver on our promises.
Milestone MPS Limited will give you a fully inclusive service agreement as our commitment to you to maintain, repair and supply consumables whenever required. Our on-site service response time is under 4 hours. Service costs are typically worked out on a cost per copy/print basis, and we include all toners and consumables, call outs, labour, and parts.
To find out how our service support can benefit your business give us a call today 01279 942 056 or email service@milestonemps.co.uk
'We are helping companies express themselves digitally'